Returns and Cancellations

All class fees are non-refundable. If you cannot attend, please review the rescheduling and transfer options below.

We will gladly accept a participant substitution for the original registration date at no additional fees.

• No shows will automatically forfeit all class fees.
• Each class valued over $300 includes a non-transferable deposit fee of $150.
• Without the 14 days notice, we can only offer 50% of your registration fee minus the $150 deposit. This is to be used as a class credit only for another workshop purchase.

• Loom Studio reserves the right to cancel or reschedule a class up to 24 hours prior, including but not limited to, low enrolment, classroom, equipment, or instructor availability and weather safety.
• Students will be given the option to reschedule or receive a full refund. If you do not respond within 30 days, your fees will be forfeited.

• A non-refundable deposit of $150-$200 must be paid in order to secure your booked dates. 
• Payment of the workshop must be paid in full 5 days before the workshop.

We travel within the GTA. Travel fee is typically CA$25–CA$60 depending on location.

• If you need to reschedule, you must notify us at least 14 days before your scheduled class.
• Rebooking is subject to availability.
• Deposit and travel fees already incurred are non-refundable.

• Unused and unopened items may be exchanged for store credit within 14 days of purchase. Proof of purchase is required. 
• Customers are responsible for return shipping fees unless returning in person.

• All special order weaving looms, tools and accessories
• Fibre kits and Custom orders
• Opened yarn, used tools, or kits with missing parts
• Digital products & gift cards
• Sale/clearance and “final sale” items
• Class bookings 

If there is an issue with your order, please contact us immediately. Exceptions may be considered at Loom Studio’s discretion.

• Orders are processed within 7-10 business days and shipped bi-weekly.
• Special order items may take between 1-4 weeks.
• We use various shipping services within Canada and FedEx/UPS for international orders.
• Depending on your location, order may take anywhere from 4-20 days so keep an eye on your tracking.

• Please note that pick up may not always be faster than shipping as the orders still have to get processed in the order they came in.
• Pick-up is available from Toronto or Bolton by appointment only.
• Online local pick-up orders are forfeited if they're not claimed within 60 days.
• Some accessories and yarns are available for in person purchase at the store during our hours of operation. If you need to pick up your order in Toronto or Bolton within a specific time frame, please email us as we may be able to accommodate you.
• Please note our store hours change weekly.

• Please note that orders that have less than $8 in shipping fees will be sent as regular letter mail and do not include tracking or insurance.
• Packages valued between $30-300 have insurance coverage with their shipping.
• We highIy recommend additional insurance for international parcels or domestic orders over $300. Please email us after your order is placed and we’ll invoice you separately.
• Loom Studio is not responsible for lost, delayed or damaged packages — once a package is in transit it is the property of the customer, and their responsibility to file a claim with the mail carrier.

1. Email info@loomstudio.ca with your order number and item(s) you’d like to return for store credit or exchange.
2. We’ll reply with instructions and the return address: Unit 150-15 Adrian Avenue, Toronto, M6N 5G4.
3. Carefully pack items in original packaging. We recommend a tracked service for your protection.
4. We’ll notify you when your return is received and processed.