Returns and Cancellations

All class fees are non-refundable. If you cannot attend, please review the rescheduling and transfer options below.

We will gladly accept a participant substitution for the original registration date at no additional fees.

• No shows will automatically forfeit all class fees.
• Each class valued over $300 includes a non-transferable deposit fee of $150.
• Without the 14 days notice, we can only offer 50% of your registration fee minus the $150 deposit. This is to be used as a class credit only for another workshop purchase.

• Loom Studio reserves the right to cancel or reschedule a class up to 24 hours prior, including but not limited to, low enrolment, classroom, equipment, or instructor availability and weather safety.
• Students will be given the option to reschedule or receive a full refund. If you do not respond within 30 days, your fees will be forfeited.

• A non-refundable deposit of $150-$200 must be paid in order to secure your booked dates. 
• Payment of the workshop must be paid in full 5 days before the workshop.

We travel within the GTA. Travel fee is typically CA$25–CA$60 depending on location.

• If you need to reschedule, you must notify us at least 14 days before your scheduled class.
• Rebooking is subject to availability.
• Deposit and travel fees already incurred are non-refundable.

• Unused and unopened items may be exchanged for store credit within 14 days of purchase. Proof of purchase is required. 
• Customers are responsible for return shipping fees unless returning in person.

• All special order weaving looms, tools and accessories
• Fibre kits and Custom orders
• Opened yarn, used tools, or kits with missing parts
• Digital products & gift cards
• Sale/clearance and “final sale” items
• Class bookings 

If there is an issue with your order, please contact us immediately. Exceptions may be considered at Loom Studio’s discretion.

We are a small independent studio, and online orders are typically packed and shipped weekly on Wednesdays. In-stock orders are processed within 5–7 business days and often ship sooner when possible.

If your order includes a special-order item, the processing time listed on that product page applies. These items may take 1–4 weeks to process before shipping, as they are ordered from our suppliers after your purchase.

Estimated shipping transit times after your order has shipped:

• Ontario and nearby provinces: approximately 3–5 business days
• Eastern and Western Canada / remote areas: approximately 5–9 business days

Please note that carrier delays, weather, holidays, or other unforeseen circumstances may extend delivery times.

Express Shipping
Express shipping (1–3 business day transit) is available for customers who need faster carrier service. Please note that express shipping only reduces transit time after shipment; our 5–7 business day processing time still applies.

P.O. boxes

Please note that shipments to P.O. boxes may incur additional shipping fees that are not processes in the cart. If you would like a quote for a special order to a P.O. box, please email us info@loomstudio.ca.

Please note that local pickup is not always faster than shipping. Pickup orders still need to be processed in the order they are received. You will receive a notification when your order is ready for pickup.

• Bolton pickup: Available by appointment only.
• Toronto pickup: Available during our weekly posted studio hours on google maps. For pickup outside of these studio hours, please contact us in advance and we will do our best to accommodate your request.

Orders must be picked up within 60 days of receiving your pickup notification. Orders left beyond this timeframe without communication may be considered abandoned and are no longer eligible for refund, replacement, or continued storage.

Some accessories and yarns are available for in-person purchase during studio hours. Current studio hours are always reflected on our Google Business Profile. Please check our current posted hours before visiting, as studio hours may change weekly.

• Please note that orders that have less than $12 in shipping fees will be sent as regular mail and do not include insurance.
• We highIy recommend additional insurance for international parcels or domestic orders over $300. Please email us after your order is placed and we’ll invoice you separately.
• Loom Studio is not responsible for lost, delayed or damaged packages — once a package is in transit it is the property of the customer, and their responsibility to file a claim with the mail carrier.

1. Email info@loomstudio.ca with your order number and item(s) you’d like to return for store credit or exchange.
2. We’ll reply with instructions and the return address: Unit 150-15 Adrian Avenue, Toronto, M6N 5G4.
3. Carefully pack items in original packaging. We recommend a tracked service for your protection.
4. We’ll notify you when your return is received and processed.