FAQ
Frequently Asked Questions
Quick answers about classes, rentals, workshops, orders, and our studio.
Classes
What level should I start with?
What do I wear for weaving?
- Comfortable clothing; slim indoor shoes for floor looms.
- Please avoid rings/bracelets that can catch in yarns.
- Please refrain from strong scents or perfumes.
What if I need to reschedule or cancel?
- If you need to reschedule, notify us at least 14 days before your class. A $30 rescheduling fee applies.
- We can often move you to a future date with enough notice.
See the full policy: Returns & Cancellations.
Will I finish during class?
Do you offer payment plans?
Loom Rentals
Do I need experience to rent a loom?
How are rental days counted?
What equipment is included?
Can I rent a loom for home use?
Team Workshops
What formats do you offer?
Do you travel to offices?
Orders & Shipping
How long do orders take to ship?
We are a small independent studio, and online orders are typically packed and shipped weekly on Wednesdays. In-stock orders are processed within 5–7 business days and often ship sooner when possible.
If your order includes a special-order item, the processing time listed on that product page applies. These items may take 1–4 weeks to process before shipping, as they are ordered from our suppliers after your purchase.
Estimated shipping transit times after your order has shipped:
- Ontario and nearby provinces: approximately 3–5 business days
- Eastern and Western Canada / remote areas: approximately 5–9 business days
Please note that carrier delays, weather, holidays, or other unforeseen circumstances may extend delivery times.
Express Shipping
Express shipping (1–3 business day transit) is available for customers who need faster carrier service. Please note that express shipping only reduces transit time after shipment; our 5–7 business day processing time still applies.
Do you ship to P.O. Boxes in Canada?
Are Leclerc item shipped free?
Do you offer international shipping?
Do you offer local pickup?
Please note that local pickup is not always faster than shipping. Pickup orders still need to be processed in the order they are received. You will receive a notification when your order is ready for pickup.
- Bolton pickup: Available by appointment only.
- Toronto pickup: Available during our weekly posted studio hours on google maps. For pickup outside of these studio hours, please contact us in advance and we will do our best to accommodate your request.
Orders must be picked up within 60 days of receiving your pickup notification. Orders left beyond this timeframe without communication may be considered abandoned and are no longer eligible for refund, replacement, or continued storage.
Some accessories and yarns are available for in-person purchase during studio hours. Current studio hours are always reflected on our Google Business Profile. Please check our current posted hours before visiting, as studio hours may change weekly.
What’s your return policy?
Do you sell gift cards?
Studio & Policies
Where are you located?
Is there parking?
Is the studio wheelchair accessible?
What ages can attend?
How big are the classes?
- Tapestry workshops: 4–10 students
- Table/floor-loom workshops: 2–6 students
- Private one-on-one teaching also available
Can I bring food or drinks?
Still stuck? We’re happy to help or read our full returns policy.
info@loomstudio.ca Returns & Cancellations